Jumper Knowledge Base 👋

Flow Builder

What is a flow builder?
Written by Andy Instantano
Updated 3 months ago

The flow builder that is currently in public beta is a core part of Jumper as it empowers you to create custom journies from ground up.

Think of it like a conversational Typeform or even as simple as creating a Google form with logic conditions you can make the journey flow in different directions depending on your customers choice.

At its core, conversational experiences are easy-back-and forth with a customer on a specific channel such as chat. The customer is able to speak or type naturally and ask spontaneous questions — without having to navigate cumbersome IVRs, thank you very much. 

The flow builder coupled with the AI setup and Human handover is powerful blend.

Choosing the right channel is key

It's an understandable fact that your customers are practically everywhere. The more the options, more the customer feels connected to your brand.

Out of the box, Jumper supports:

  • The web (this is being updated to enable live chat for human + AI mix)
  • Facebook Comments
  • Facebook Messenger
  • WhatsApp
  • Apple iMessage
  • Google RCS
  • Twitter
  • LINE
  • SMS/MMS

We're constantly adding more channels. Please give us your suggestions here.

Certain channels require more staff, others require more tech, some require both. Every business has its own unique requirements and limitations.

Reach out to us and we'll be happy to jam with you and assist on what works best!

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